privacy policy

Last Updated: August 19, 2026

We respect your privacy and are committed to protecting the personal information you provide when using our website and contacting us for AC and washing machine repair and service.

1. Information We Collect

When you contact us, request a service, or submit information through our website, we may collect information such as:

Name
Mobile phone number
WhatsApp number, if provided
Service location
Appliance type
Appliance brand and model
Details about the appliance problem
Information submitted through our contact or booking forms

We only request information that is reasonably necessary to respond to your service enquiry or provide the requested service.

2. How We Use Your Information

We may use the information you provide to:

Respond to service enquiries
Contact you regarding your service request
Arrange technician visits
Understand your appliance service requirements
Provide repair and maintenance services
Communicate service-related information
Improve our website and customer service
Maintain records related to service requests

We do not use your information for purposes unrelated to your enquiry without a valid reason or appropriate consent where required.

3. Phone Calls & WhatsApp

If you contact us by phone or WhatsApp, we may use the information provided during the conversation to respond to your enquiry and arrange the requested service.

Please avoid sharing passwords, payment PINs, OTPs, or other confidential information with us.

4. Website Forms

If you submit your information through a contact or service booking form, the information may be used to contact you regarding your request.

Please provide accurate information so that we can respond appropriately.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and support analytics or advertising activities.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Google Ads & Analytics

We may use services such as Google Ads or Google Analytics to understand website traffic, measure advertising performance, and improve our services.

These services may collect information about website visits and interactions through cookies or similar technologies in accordance with their respective privacy policies.

7. Sharing of Information

We may share relevant information with technicians or service personnel when it is necessary to fulfil your service request.

We may also disclose information where required by applicable law or to protect our legal rights.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

8. Data Security

We take reasonable measures to protect the information provided to us from unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links or buttons to third-party services, such as WhatsApp or other external websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

10. Children’s Privacy

Our services are intended for general customers and are not specifically directed toward children.

We do not knowingly collect personal information from children for independent marketing purposes.

11. Your Privacy Choices

You may contact us to:

Ask what personal information we may hold about your service enquiry
Request correction of inaccurate information
Ask about the use of your information
Request deletion of information where legally and practically applicable

Some information may need to be retained where required for legal, accounting, dispute-resolution, or legitimate business purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Phone: 06369507425

Working Hours: 8:00 AM – 8:00 PM

By using our website or contacting us for services, you acknowledge that you have read and understood this Privacy Policy.