terms and condition
Last Updated: August 19, 2026
Welcome to our website. By using this website or requesting our AC or washing machine repair and service, you agree to the following Terms & Conditions.
1. About Our Services
We provide independent AC and washing machine repair, maintenance, installation, and uninstallation services in our covered service areas across selected districts in Tamil Nadu.
We are an independent service provider and are not an authorised service centre, dealer, or representative of any appliance manufacturer unless specifically stated.
2. Service Booking
Customers can contact us by phone, WhatsApp, or through available website forms to request a service.
When booking a service, customers may be asked to provide:
- Name
- Mobile number
- Service location
- Appliance type
- Brand and model
- Description of the appliance problem
Providing accurate information helps us arrange the appropriate technician.
3. Technician Visit
A technician will be assigned based on the customer’s location, appliance type, service requirement, and technician availability.
Technician visit times are estimates and may change due to traffic, location, workload, weather, or other circumstances.
Service availability is not guaranteed for every location or appliance.
4. Inspection and Diagnosis
The technician may inspect the appliance to identify the possible cause of the problem.
The inspection may include checking the appliance’s electrical, mechanical, electronic, or other relevant components.
The actual repair requirement can only be determined after inspection.
5. Service and Repair Charges
Service charges, inspection charges, labour charges, and spare-part costs may vary depending on:
- Appliance type
- Brand and model
- Nature of the problem
- Parts required
- Location
- Work involved
Where applicable, charges will be communicated before proceeding with repair work.
Additional work or replacement parts may involve additional charges.
6. Customer Approval
Repair work involving additional labour or spare parts will be carried out after the applicable charges are explained and the customer agrees to proceed.
If the customer does not approve the proposed repair, the applicable inspection or visit charge, if any, may still be payable.
7. Spare Parts
Replacement parts may be required depending on the condition of the appliance.
Spare-part availability may vary depending on the brand, model, age of the appliance, and location.
Where suitable, available replacement parts will be used based on the repair requirement.
8. Payment
Customers are responsible for paying the applicable service, labour, inspection, and spare-part charges agreed for the service.
Payment methods may vary depending on the service arrangement.
Any applicable charges should be clarified before the repair work is completed.
9. Service Warranty
If a specific repair is covered by a service warranty, the applicable warranty period and conditions will be communicated to the customer.
Warranty coverage may apply only to the specific repair or replaced part and may not cover unrelated problems, physical damage, misuse, voltage fluctuations, liquid damage, tampering, or subsequent faults.
Warranty availability may vary depending on the type of repair and parts used.
10. Cancellation and Rescheduling
Customers may request cancellation or rescheduling of a service appointment by contacting us as early as possible.
If a technician has already been assigned or has reached the customer’s location, applicable visit or inspection charges may apply.
For complete details, please refer to our Refund & Cancellation Policy.
11. Customer Responsibilities
Customers are responsible for:
- Providing accurate contact and location details
- Providing correct information about the appliance
- Ensuring reasonable access to the appliance for inspection
- Informing the technician about known issues or previous repairs
- Following reasonable safety instructions provided during the service
12. Repair Limitations
Repair results may depend on the appliance’s age, condition, previous repairs, availability of parts, and underlying faults.
We cannot guarantee that every appliance can be repaired successfully.
If an appliance is found to be beyond economical repair or suitable parts are unavailable, the technician may explain the available options to the customer.
13. Manufacturer Warranty
Our independent repair service may affect an existing manufacturer warranty depending on the manufacturer’s terms.
Customers should check the applicable manufacturer’s warranty conditions before requesting an independent repair.
14. Brand Names and Trademarks
All appliance brand names and trademarks mentioned on this website belong to their respective owners.
References to brands are made only to identify the appliances that our technicians may service.
Such references do not imply affiliation, partnership, endorsement, or authorization unless specifically stated.
15. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date.
However, service availability, pricing, service areas, working hours, and other information may change from time to time.
16. Limitation of Liability
We will take reasonable care while providing our services. However, we are not responsible for issues resulting from pre-existing damage, hidden defects, misuse, unauthorized modification, electrical problems, voltage fluctuations, or other conditions beyond our reasonable control.
17. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will be published on this page with an updated Last Updated date.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Phone: 06369507425
Working Hours: 8:00 AM – 8:00 PM
By using our website or booking our services, you acknowledge that you have read and understood these Terms & Conditions.