Privacy policy

Privacy Policy for TNfix
Last Updated: December 11, 2025
At TNfix, we prioritize the privacy of our website visitors and service users. This policy outlines how we collect, use, and protect your personal information in connection with our appliance repair services.
1. Information We Collect
We collect information primarily to process service requests and improve our customer service.
A. Personal Identification Information (Submitted by You):
* Contact Information: Name, Mobile Number 06369507425 and Email Address (tnfix74@gmail.com).
* Service Location: The physical address where the repair service is required, including district and city (e.g., Chennai, Madurai, Thanjavur).
* Service Details: Information about the appliance needing repair (AC, Fridge, Washing Machine) and the nature of the fault.
B. Automatically Collected Information:
* Usage Data: Information about how you access and use the website (e.g., IP address, browser type, pages viewed, time spent on the site).
* Cookies: Small data files used to track website activity and preferences. (See Section 4 for details).
2. How We Use Your Information
We use the collected data for the following legitimate business purposes:
* To Schedule and Deliver Service: To book your repair appointment, dispatch technicians, and confirm service completion.
* Customer Communication: To respond to your inquiries, provide quotes, and send service updates.
* Business Operations: To manage accounts, process payments, and maintain internal records.
* Policy Compliance: To comply with legal requirements and adhere to advertising policies (like Google Ads).
3. Disclosure of Information
We do not sell, trade, or rent your personal identification information to third parties. We may share your data only in the following necessary circumstances:
* Service Delivery: Sharing your name, contact number, and service address with our authorized TNfix technician network across our 14 service districts.
* Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., government agency or court order).
4. Cookies and Tracking Technologies
We use Cookies to analyze website usage, understand user behavior, and facilitate relevant advertising (e.g., through Google Ads).
* You have the option to accept or refuse Cookies. If you refuse, some parts of the service may not function correctly.
* By continuing to use our website, you consent to the use of Cookies as described in this policy.
5. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
* Email: tnfix74@gmail.com
* Phone: 06369507425
* Registered Address: O.No 4/44 N.No 4/66 A East Street, Raramuthiraikkottai, Papanasam TK, Thanjavur 613501.